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We are not Consultants!!!!

The other day, someone referred to me as a consultant. My heckles went up. Why? What is wrong with the job title? Doesn’t a consultant provide Leaders with expert advice on a particular subject? [...]

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Winning Hybrid Hearts and Minds

When transforming a business, Leaders want their people to get on board and adapt to the change faster. It’s an issue that all Leaders face, whether implementing a Hybrid Workforce, new [...]

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Predicting the Future of Work

We have all experienced rapid and dramatic change over the last 2 years and the pace of change is likely to continue. Here at SWR, we believe it is more important than ever to keep an eye on the [...]

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A New Era for Customer Service

Emotions are critical to our memory. We don’t remember factual or bland information easily. Yet. anything moving or inspiring will embed in our memory, much more easily….and stick So, [...]

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Horrible Hybrids!

It worries me when I hear of so many Leaders who are vastly unprepared for the Future of Work. I am concerned that many are leading their people into hybrid workforce models that will not work. [...]

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TOP 30 DESIRED WORK PERKS 

Online marketplace OnBuy, carried out the research to determine our preferred perks. They believe that listening to what people actually want from their jobs is pivotal to creating a happy [...]

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The Hybrid Working Academy

Right now, the world is a tad uncertain and Leaders need to position their organisations to understand, adapt and respond proactively to shifts in work assumptions and practices. Would you like [...]

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Smart Customer Service

They say that about 70% of customers that stop using your company’s product or service do so because they believe you don’t care about them. In a service driven economy, customer service is [...]