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TOP 30 DESIRED WORK PERKS 

Online marketplace OnBuy, carried out the research to determine our preferred perks. They believe that listening to what people actually want from their jobs is pivotal to creating a happy [...]

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The Hybrid Working Academy

Right now, the world is a tad uncertain and Leaders need to position their organisations to understand, adapt and respond proactively to shifts in work assumptions and practices. Would you like [...]

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Smart Customer Service

They say that about 70% of customers that stop using your company’s product or service do so because they believe you don’t care about them. In a service driven economy, customer service is [...]

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What exactly is Smart Working?

We’re often asked, ‘What exactly is Smart Working’? Let me explain.  It is a business wisdom.  A shared vision. A collective agility and smart in the way people in the [...]

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What is a Smart Workforce Pilot?

What is a Smart Workforce Pilot? This fully co-ordinated programme is absolutely essential if you want to work out which smart workforce model will match your unique business needs as well as [...]

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New Year Newsletter

Our latest Newsletter is out. It is full if interesting insights that challenge norms. Grad a cup of tea and have a quick read.    

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Be Brilliant

If you want your customer facing staff to ‘Be Brilliant’ at dealing with frustrated, aggressive or difficult customers, you must equip them with the necessary skills and confidence to [...]

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Octopus Arms

Did you know that Octopus arms have a mind of their own. Two-thirds of an octopus’ neurons reside in its arms, not its head. As a result, the arms can problem solve how to open a shellfish while [...]

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The Problem with Panel Interviews

Panel Interviews remain prevalent in the public sector, so what the problem with them? Well, this modus operandi invariably underperforms against more modern interventions – especially when [...]

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What is Neuro-Linguistic Programming?

What is Neuro-Linguistic Programming and how can introducing it into your business support help your teams in 2022?  Is it? the capacity to think differently, so you can create something [...]