Online marketplace OnBuy, carried out the research to determine our preferred perks. They believe that listening to what people actually want from their jobs is pivotal to creating a happy [...]
Right now, the world is a tad uncertain and Leaders need to position their organisations to understand, adapt and respond proactively to shifts in work assumptions and practices. Would you like [...]
They say that about 70% of customers that stop using your company’s product or service do so because they believe you don’t care about them. In a service driven economy, customer service is [...]
We’re often asked, ‘What exactly is Smart Working’? Let me explain. It is a business wisdom. A shared vision. A collective agility and smart in the way people in the [...]
What is a Smart Workforce Pilot? This fully co-ordinated programme is absolutely essential if you want to work out which smart workforce model will match your unique business needs as well as [...]
If you want your customer facing staff to ‘Be Brilliant’ at dealing with frustrated, aggressive or difficult customers, you must equip them with the necessary skills and confidence to [...]
Did you know that Octopus arms have a mind of their own. Two-thirds of an octopus’ neurons reside in its arms, not its head. As a result, the arms can problem solve how to open a shellfish while [...]
Panel Interviews remain prevalent in the public sector, so what the problem with them? Well, this modus operandi invariably underperforms against more modern interventions – especially when [...]
What is Neuro-Linguistic Programming and how can introducing it into your business support help your teams in 2022? Is it? the capacity to think differently, so you can create something [...]