Stories

We’re often asked, ‘What exactly is Smart Working’? Let me explain.  It is a business wisdom.  A shared vision. A collective agility and smart in the way people in the [...]

What is a Smart Workforce Pilot? This fully co-ordinated programme is absolutely essential if you want to work out which smart workforce model will match your unique business needs as well as [...]

Our latest Newsletter is out. It is full if interesting insights that challenge norms. Grad a cup of tea and have a quick read.    

If you want your customer facing staff to ‘Be Brilliant’ at dealing with frustrated, aggressive or difficult customers, you must equip them with the necessary skills and confidence to [...]

Did you know that Octopus arms have a mind of their own. Two-thirds of an octopus’ neurons reside in its arms, not its head. As a result, the arms can problem solve how to open a shellfish while [...]

Panel Interviews remain prevalent in the public sector, so what the problem with them? Well, this modus operandi invariably underperforms against more modern interventions – especially when [...]

What is Neuro-Linguistic Programming and how can introducing it into your business support help your teams in 2022?  Is it? the capacity to think differently, so you can create something [...]

Smart Leaders recognise that adaptability should not end with the innovations we rolled out during the pandemic. Across all sectors, we’re seeing the need to become more customer-centric, [...]

The Sick Line is buzzing!  The Government have told workplaces to expect absence of up to 25%. What contingencies have you got in place? Our clients have been planning for this scenario for some [...]

For some, ‘Management’ is a job title rather than a skill and a bit of an ego trip too.  For donkey’s years they got away with it – because we were mostly office based. [...]