How To Unleash the Power of your Hybrid Workforce!
Is it time to unleash the power of your Hybrid Workforce?
Post Pandemic, many of us have a hybrid workforce and many of us have a hybrid or remote customer base too!
Yet, we’ve noticed some organisations have been telling their staff, ‘you must come back into the office – our communication and culture is suffering’.
But that won’t solve the problem! In fact, what we are seeing is it makes the problem worse and adds a toxicity of resentment to the mix. And miserable staff lead to miserable customers!
The Root Cause
The root cause of the problem is that these leaders haven’t shaped, or even thought about shaping, their culture. They’ve let it evolve organically over the past 3 years, without baking in belonging, communication, collaboration or the new requirements of customer experience.
That’s a schoolboy error on their part. Don’t fall into that trap.
So what is the solution?
Well, now that the dust has settled on the hybrid workplace, it’s time to to tweak and improve the way your team works. Imagine if you could create an environment where employee satisfaction skyrockets, and customer satisfaction soars too.
Well you can, with a bit of thoughtful leadership, you can build on the foundations you have set and get the best of both remote and in-person work. After all, if your customers are remote – you may as well get good at it.
Belonging is the bedrock of thriving organisations
Culture emerges from the collective values, beliefs, behaviours and norms that are shared by the people in an organization. It’s influenced by the interactions, experiences and shared history of individuals within the organisation. And, regardless of whether it is intentionally shaped or not, culture builds. So you may as well shape it!
The reality is that you can only cultivate an inclusive culture that’ s not limited by physical boundaries, if you’re prepared to put in the hard graft. To do this you’ll have to build a work environment that ignites a shared sense of purpose and belonging…..and that is why lazy leaders decide to march their workforce back into the office. It’s hard work.
Collaboration fuels success.
Your people can stay connected, engaged and work to a shared vision, but only if you are smarter about collaboration. Rather than march everyone into the office – start by considering who needs to collaborate with whom to do their best work – and when do they need to meet?
It becomes less about “what you need to do differently”
and more about “how do we do this better, together?
High-performing teams drive innovation and growth.
Next up, focus on team dynamics and leveraging individual strengths enables you to deliver outstanding results.
Hybrid working environments are more flexible and adaptable than office based teams. By focusing on team dynamics and individual strengths, you’ll build resilient teams that can better navigate and adapt to changing circumstances. When team members are aware of each other’s strengths and weaknesses, they can provide support, fill gaps and adjust their working styles accordingly.
Are you ready to take your hybrid working practices to the next level….with confidence?
The Smart Working Revolution provides tailored strategies, expert guidance and advanced technological solutions. We’ll help your teams experience a sense of belonging, collaboration and high-performance that will define your culture and customer experience.
Unleash the power of you hybrid workforce – contact the Smart Working Revolution today.