Our Phased Approach
We help you begin your journey with a feasibility workshop to work out which options work for your unique business
We support a Pilot of the options you have chosen and help you avoid pitfalls
Our practitioners support your full implementation programme bringing 20 years experience to your implementation plan
Alongside these phases, we provide an award winning Smart Leadership Development Programme because managing teams of smart workers is very different to managing in an office
There are bold choices and there are easy choices in business. We stand for those who step up to the plate — the bold, the visionary, the entrepreneurs and the Smart Leaders. Those who are prepared to take a leap into the future.
Olly Thompson, Director of Revolution.
Smart Workers will work smart anywhere. Shirkers will shirk anywhere!
Gym Teams that combat wasted quiet time in Contact Centres
We are a team of experts who have been implementing smart working options for nigh on 2 decades.
We started piloting new ways of working in contact centres in 1999 by introducing a Gym Team to address a drop in calls at lunchtime and piloted a 2 hour lunch break with free Gym membership.
The Team became as fit as fiddles, absence dropped off a cliff and productivity naturally improved.
Our Finance Director was ecstatic at the saving we made and we rolled out a further 16 teams saving hundreds of thousands of pounds annually.
But it’s not just about Gym Teams – we have gone on to work with Smart Leaders across the Globe implementing many other innovative ways of working.
We offer support packages to help you implement a smart workforce model effectively
An Introduction to the Smart Workforce Model
- A one day workshop that enables you to unleash which of those 50 options match the needs of your customer demand as well as how to build 2 way trust.
- Following the one day workshop we run a series of 2 hour focus groups to understand the hopes and fears of the workforce and to start to win their trust, hearts and minds around the concept of smart working.
Smart Workforce Policy
- A one day intensive programme to develop a tailored policy that matches your DNA and chosen options.
Work happens in Brains – not offices
- Smart working solutions improve productivity by at least 13%. That’s nearly one day per week!
- Access a wider talent pool and opportunities for better inclusion and diversity
- Improved retention of up to 100%
- More satisfied employees
- Multiple Corporate Social Responsibility improvements
- Reduced overheads
- Your business will build a culture of trust
- Broader service hours for Customers
Get in touch
We’ve got a real talent for helping businesses to design and implement smarter ways of operating that achieves improved business performance.
Fill out this little form and we will call you for a chat. But don’t expect us to try to sell to you……that’s simply not our style. We’re here to help.